RepairSolutions2: Bluetooth Pairing Troubleshooting Guide for Android

Purpose

If you are having issues pairing your device with the RepairSolutions2 App on an Android device, this guide will assist you in resolving this issue.

This guide applies to Android Users only. For iOS users, please click HERE.

If your tool is not appearing in the pairing screen:

1. Don't leave the App, and don't go to the device Settings. Stay in the app and pair your BLCKTEC tool with your mobile device in the app. Pairing outside the app in your Bluetooth settings will make the BLCKTEC Tool not discoverable by the app. If you have already paired your tool from your device’s Bluetooth settings page, return to Bluetooth settings and ‘Forget’ your tool, then return to the app's pairing screen.

2. Try to pair it as soon as you are plugging the device into the vehicle. The device needs time to get ready to pair after being plugged into the OBD2 port. For handhelds please wait and let it finish pulling the first codes before trying to connect. For the dongle please make sure it is seated properly into the port before following the connection steps.

3. Make sure the devices are getting power from the vehicle. If using a dongle plug in the unit all the way until you see a solid green light come on. If using a handheld tool, the tool should turn on immediately and start scanning. If the tool or dongle is plugged in properly and does not light up, it is possible that a fuse in your vehicle may have blown. If the fuse is blown then the port is not providing power to the OBD2 (DLC) port and the tools will not work. Please check your vehicle user manual for the fuse information and location and replace if needed and try again.

4.Please make sure your vehicle is able to crank up and start. If you are not able to start your car, then the scan tool will not work as it cannot communicate with your car's computers. Without access to your car's computer, the tool cannot pull data from it to assist you with diagnosis. In cases like this, it is recommended that you begin your diagnosis by looking at why your vehicle won't start. The issue may be your batteries, connection cables, alternator, or an issue with the starter.

If you are still experiencing issues with pairing your Android phone with the RepairSolutions2 App then see below:

Step by Step for Pairing Tools for Android Versions 11 or earlier versions:

If you are using an Android 11 or below to pair the RepairSolutions2 app to your phone, then please follow the directions below.

1. Delete the app & reinstall it

2. Make sure that your Cellular data and Cell Services are turned ON

3. Navigate to your Android Phone's settings and turn Location within your phone to ON

4. Launch the app and tap ‘Yes’ when asked if you have a compatible scan tool.

5. Please read the prompt that appears next and tap Continue once you are ready

6. When you are prompted to allow RepairSolutions2 to access your device location, please select 'While using the App'. This permission is required to allow BLE Bluetooth pairing

Note: You must turn ON both the location settings for your whole mobile device and within the RS2 app permissions. Allowing the RepairSolutions2 location to access location, but keeping your system location OFF will not allow you to pair your tool to the app.

Please refer to the video below for a step-by-step guide on how to pair your Android 11 or an earlier version:

See below for an in-depth guide on how to turn on your locations in your phone for Android 11 or earlier versions:

Step by Step for Pairing Tools for Androids 12 and 13:

If you are using an Android 12 or 13 to pair your tool to the RepairSolutions2 app, then please follow the directions below:

1. Delete the app & reinstall it

2. Make sure that your Cellular data and Cell services are turned ON

3. Navigate to your Android Phone's settings and turn Location within your phone to ON

4. Launch the app and tap ‘Yes’ when asked if you have a compatible scan tool.

5. Please read the prompt that appears next and tap Continue once you are ready

6. When prompted to, please allow permission to Nearby Devices

7. Next, please allow permission to Precise Location

Please select Precise Location as Approximate does not allow us to locate your tool

Note: Both permissions are needed for our pairing process, but RS2 does NOT track or access your location. Also, You must turn ON both the location settings for your whole mobile device and within the RS2 app permissions. Allowing the RepairSolutions2 location to access location, but keeping your system location OFF will not allow you to pair your tool to the app.

Refer to this YouTube video for more information on how to pair your Android 12 or 13:

See below for an in-depth guide on how to turn on your locations for Androids 12 & 13

Still having issues?

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